Privacy Notice
As a business, there are occasions when we collect and use your data. As such, we are subject
to the General Data Protection Regulation and Data Protection Act 2018 and are responsible as
‘controller’ of that personal information for the purposes of those laws.
Our privacy notice will inform you how and why we process, store, and use your personal data,
and explains your privacy rights and how the law protects you.
It also explains your rights in relation to your personal information and how to contact us or
supervisory authorities in the event you have a complaint.
Our Contact details
Name: Roxanne Hotchkiss
E-mail: roxanne.hotchkiss4@gmail.com
Information we hold
We may currently collect and process the following information:
● Personal identifiers (first and last name)
● Contact details (telephone number, email address, billing address)
● Sensitive information (such as personal health related data)
● Usage Data (information about how you use our website, products and services)
● Technical Data (internet protocol (IP) address, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and platform
and other technology on the devices you use to access this website)
How we get the information and why we have it
We use a range of methods to collect data from you. This can be through our website, by email,
at an event or course, at a one to one session, through social media.
The majority of the personal information we process is provided to us directly by you for one of
the following reasons:
● To purchase a product or service
● To provide you with updates and newsletters on our products and services
● As you interact with our website, we may use cookies to collect technical data about
your equipment, browsing actions and patterns.
● We may receive technical personal data about you from analytics providers.
● We may receive contact, financial and transaction data from providers of technical,
payment and delivery services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for
processing this information are:
● Your consent. You are able to remove your consent at any time. You can do this by
contacting us using the contact details above.
● We have a contractual obligation
● You have a legitimate interest
What we do with the information we have
We use the information that you have given us in order to:
● Provide a service to you
● To contact you from time to time with updates or information about our products or
services
● For marketing purposes
● To process any payments or recover any debt
● To notify you about any changes to our policies
● To make suggestions and recommendations to you about goods or services that may be
of interest to you
How we store your information
We have put in place appropriate security measures to prevent your personal
data from being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. Your information is securely stored within our digital
database. Any information which is provided in hard copy format will be stored
with appropriate security requirements.
Data retention
We only retain your personal data for as long as necessary to fulfil the
purposes we collect it for.
When determining the appropriate retention period for personal data, we
assess the nature and sensitivity of the personal data, the potential risk of
harm from unauthorised use or disclosure of your personal data, the purposes
for which we process your personal data and whether we can achieve those
purposes through other means, and the applicable legal requirements.
We keep your personal data for the time you are our client and for 3 years
afterwards and will then dispose your information if it is no longer required.
We will dispose of your data by deleting it from our database.
We will keep basic information about our customers for six years after they
cease being customers for tax purposes.
Disclosure of your data
We respect your privacy and are committed to protecting your personal data.
Subject to the exception below, we will not knowingly share your data with
third parties.
There may, however, be exceptional occasions where we need to disclose
your data to others such as where there is a requirement by law or where
there is a threat to life.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal
information.
Your right to rectification - You have the right to ask us to rectify information you think is
inaccurate. You also have the right to ask us to complete information you think is
incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in
certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the
processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your
personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information
you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request,
we have one month to respond to you.
Please contact us using the details above if you wish to make a request.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or share data about
you. We do not control these third-party websites and are not responsible for their privacy
statements. When you leave our website, we suggest that you to read the privacy notice of
every website you visit.
Third-party marketing
We do not share your personal data with any third parties unless you have given your consent
for us to do so.
Changes to this privacy notice
We may make changes to this privacy notice and if we make any changes we will inform you
through our website.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF